Shipping and Returns

COVID-19 UPDATE: Please note, Canada Post has suspended normal delivery guarantees for their parcel service; as such, delivery estimates outlined below may be impacted. Canada Post is prepared to adapt to the rapidly changing circumstances and implement contingency plans across the network to keep serving the country. We are working to ensure the safety both Canada Post employees and our staff to ensure we can continue to serve our you, our valued customers, in these unprecedented times.

If you have any questions, please Get In Touch.


With the help of Canada Post we aim to deliver orders within 3 - 5 business days from the time of order. Please note that during our sale/promotional events, delivery may take up to 7 - 10 business days. 

Upon placing your order an automated confirmation email will be sent to you confirming receipt of your order. A subsequent email detailing your tracking number will be sent once the order is dispatched. 

To guarantee safe arrival of your purchase, please ensure shipping address is complete and accurate (PO Box delivery addresses are not preferred). If the item(s) are being delivered to your home, please ensure someone is at home who can sign for the delivery. If no one is present to accept the delivery, your purchase will be taken to the local post office. A card with pick up details will be left.

New Email Subscribers with Free Shipping Code: Please enter the Discount Code at Checkout. This code entitles you to Free Standard Shipping, but does not apply to the expedited Xpress Shipping provided by Canada Post.


When your online purchase is complete you will receive an email containing your order confirmation. When your order has been dispatched, you will receive another email with tracking details. If you have any questions about your online order please email us at; or call 1-877-322-1941

Refund Policy

Please click here for Vionic Refund Policy

We want you to be 100% happy with your purchase but if you’re not, see below for return procedures.

All returns must be authorized by and be returned with a Return Authorization number provided by Items sent back without proper authorization will be returned at the customer’s expense. Please note that Shipping and Handling charges are not refundable. 

Returns for unworn merchandise: is happy to now offer Free Return Shipping! Contact for your Return Authorization Number and Return Waybill on unworn merchandise within 15 days from the original order date.  Please note that a $5 restocking fee will be charged for each pair of returned shoes. New, unworn merchandise will be refunded in the same manner it was paid for.

* Please note: Sale items will be credited in the form of a Gift Card. Also, FINAL SALE items cannot be returned or exchanged. 

* Products must be in the condition you received them and in the original box and/or packaging.  Merchandise must be returned to within 15 days of receipt of return authorization number.


Returns for defective merchandise:

Authorizations will be granted on shoes acknowledged to be defective within 60 days from the date of delivery.  If you feel you have received defective merchandise, please email us immediately at

Our coverage policy on worn items includes our shoes and boots for 60 days from the time of purchase by a customer and requires an order # or proof of purchase for shoes that we have deemed damaged due to a manufacturing defect. Authorizations will not be granted for problems deemed by to be the result of normal wear and tear or abuse of the shoes.

Refused and undeliverable packages:

Packages that are refused by the recipient or are undeliverable due to failure to receive on the recipient's part or incorrectly entered address information will be treated as a return when received by, and the customer will be responsible for all associated shipping fees.

If your package is returned to due to a failure to receive and you want it re-delivered, contact customer service at You will be responsible for all associated shipping fees, including outbound shipping for the second attempt.

Price Matching:

Please note that is happy to price match any products that have gone on sale (on only) within 5 days of original purchase (date on receipt/order confirmation).


 How to return merchandise:

To return merchandise, please follow these simple steps: 

Please send our customer service team an email at for a return authorization number. In your email please include your order number and reason for returning. Complete the Return Form and include it with a copy of your Packing List (both sent with your order) and the merchandise in the original shipping carton.

Once approved, you will be asked to mail the product back via Canada Post with a tracking number. Package must be clearly marked with return authorization number provided by 

c/o Global Shoe Connection
12391 No 5 Road
Richmond, BC
Canada, V7A 4E9

Products must be in the condition you received them and in the original box and/or packaging. Please do not write directly on the shoe box and include all materials found inside the box. Once your return is received, inspected and approved your refund will be processed. A credit will be automatically applied for the amount of the merchandise back to your original method of payment, please allow up to 15 business days for your credit to be processed.

Please note: is not responsible for packages lost in transit. Our warehouse does not accept "Walk in" returns. Your return will be refused if you visit our warehouse to drop off a return.

For exchanges, we recommend placing a new order to expedite your purchase. We will process your return as above. 

How do I go about exchanging my merchandise?

At this time we do not process exchanges. If you would like to return an item for an exchange, please follow the return instructions and then place a new order on-line.