Welcome to! 

I have a store, how do I carry your brands?

Contact us at or 1-877-322-1941 for more information.

How do I care for my shoes?

Each brand is made differently, see brand sites for specific instructions or visit your local cobbler for the best advice.

How do I return my order?

Wish to return your order? Please find our Refund & Exchange Policy here.

How do I exchange my order?

Ordered too soon? Please find our Refund & Exchange Policy here.

How do I cancel an order?

If you wish to cancel your order within 24 hours after placing it, please contact directly at 1-877-322-1941.

How much does shipping cost?

Canada Post fee for shipping in Canada is currently a $10 flat-rate for orders under $150 and free for orders over $150. Shipping and handling is non-refundable.

Do you deliver internationally?

No, only ships within Canada. 

Can't find what you're looking for? 

Contact us at so we can help! 

How do I know my shoe size?

Each brand is made differently, see brand sites for specific sizing instructions.

 Can I use a credit card to pay for my order?

Yes. You can pay for items in your shopping cart using VISA, MasterCard, AMEX or other major credit cards.

Is it safe to use my credit card?

Yes. Credit card and order data is encrypted and secure through Shopify with SSL Certification.

How long will it take to get my order?

Depending on where you live it will take 3-7 days to get your order.

Can I return my shoes if I've worn them outside?

No. Shoes must be returned unmarked, without signs of wear and/or tear. We suggest wearing your shoes inside a few times to make sure they are the right fit and feel for you. See here for rules regarding Vionic

What if my shoes are defective?

If you have received defective merchandise, please contact immediately to resolve the issue.

I have more questions; how do I get answers?

Feel free to contact us anytime at or toll free at 1-877-322-1941 from 8:30am to 4:30pm PST.